One place to handle every customer question, complaint, or update - always with the full case history at your fingertips.
Faster responses. Happier customers. Less time wasted.
Trusted by companies who put customers first
The operating system for your company’s front door.
faster customer interaction
of processes automated
saved per case
happier customers
No more digging through emails or switching between systems. Hoshii brings every interaction into one place - making service smoother for your team and seamless for your customers.
Smart Inbox
Every email is auto-tagged by intent - late delivery, wrong quantity, missing invoice, product question - and linked directly to the right case. Messages reach the right person instantly.
Case Management
Cases are automatically updated with ERP data - so your team sees the full journey from order to invoice. Complaints, requests, and questions are handled end-to-end, without anything slipping through the cracks.
See smart interaction & collaboration in action
Every email is auto-tagged by intent - late delivery, wrong quantity, missing invoice, product question - and linked directly to the right case. Messages reach the right person instantly.
Smart Inbox for your email client
Goodbye chaos. Every incoming message is automatically tagged, routed, and linked - so the right team member can respond faster.
AI assisted responses
Hoshii drafts clear, contextual replies that factor in customer sentiment and ERP data. Your team just reviews and sends - saving time while staying personal.
Collaborate on one platform
Claims are checked against ERP data automatically (what shipped, when, how much). Valid issues are flagged with reasons, cutting down the time needed to verify every complaint.
Complaints
Requests
Orders & RFQs
Full visibility into customer journeys
See every note, email, and call in one shared timeline - from the first quote to the final invoice. Spot bottlenecks, understand pain points, and make your customer journey smoother than ever.
