Partnership Announcement: CSB-System x Hoshii

In many companies, the ERP system is the heart of operational workflows. Yet the path to it almost always leads through another place first: the inbox.

Orders arrive by email, as PDF attachments, or as short voice messages. Changes are forwarded, follow-up questions answered, information added. Before a process even begins in the ERP, it has often already gone through several manual steps. This gap between communication and system remains part of everyday life in many ERP environments, especially in industries with high order volumes and unstructured communication.

This is exactly where Hoshii comes in.

Hoshii is not a classic automation solution. It is an Interaction Relationship Management (IRM) platform. Our AI processes customer communication directly where it originates, understands content regardless of format, and translates it into structured, ERP-relevant information. Emails, PDFs, and messages are no longer handled as isolated tasks but become part of a continuous operational workflow.

With CSB-System, we are now bringing this approach directly into an ERP that is deeply rooted in the food and process industries.

Instead of treating communication and ERP systems as two separate worlds, Hoshii connects the two. Employees continue working in their familiar email environment, while Hoshii runs in the background: recognizing order information, classifying content, and seamlessly transferring structured data into the CSB ERP. Orders enter the ERP without manual copying, forwarding, or rework.

For CSB customers, this creates a fundamentally new way of using ERP systems. Email order processing is no longer an upstream manual effort, but an integrated part of structured ERP processes. As a result, workflows become more consistent, easier to scale, and far less dependent on individual experience—even as communication volumes continue to grow.

This is particularly relevant for companies in the food and process industries, where orders often arrive in varying formats, languages, and levels of completeness. By combining CSB’s deep industry ERP expertise with Hoshii’s AI-driven order processing, companies can automate unstructured orders while maintaining full control over their ERP processes.

Our partnership with CSB System follows a clear conviction: the future of ERP is not decided solely within the system itself, but in the intelligent processing of everyday business interactions. This is where AI delivers its greatest value—by turning communication into process.

Want to see how email orders can flow directly into CSB-System?
Learn how Hoshii enables automated order processing for CSB customers—without changing how your teams work.

→ Book a demo