Question 1

What is IRM (Interaction Relationship Management)?

Accepted Answer

IRM captures customer and supplier interactions and turns them into ERP-ready outcomes—orders, quotes/RFQs, and cases—with minimal manual work.

Question 2

How is IRM different from CRM or helpdesk tools?

Accepted Answer

CRM manages relationships and pipeline; helpdesks manage tickets. IRM converts unstructured messages into structured ERP objects like orders, quotes/RFQs, and cases.

Question 3

Will Hoshii work with our existing ERP or CRM?

Accepted Answer

Yes—Hoshii supports all ERP integrations and works with your existing systems so teams can keep their current tools.

Question 4

How long does it take to get started?

Accepted Answer

Most teams go live in days using guided setup and prebuilt workflows.

Question 5

Does Hoshii learn over time?

Accepted Answer

Yes—Hoshii learns formats, SKUs, and preferences to process complex or unique orders faster and more accurately.

Question 6

Can Hoshii handle RFQs and quotes?

Accepted Answer

Hoshii captures specifications from messages, drafts quotes, validates data against ERP, and logs confirmations back to your systems.