Question 1

What is IRM (Interaction Relationship Management)?

Accepted Answer

IRM captures customer and supplier interactions and turns them into ERP-ready outcomes—orders, quotes/RFQs, and cases—with minimal manual work.

Question 2

How is IRM different from CRM or helpdesk tools?

Accepted Answer

CRM manages relationships and pipeline; helpdesks manage tickets. IRM converts unstructured messages into structured ERP objects like orders, quotes/RFQs, and cases.

Question 3

Will Hoshii work with our existing ERP or CRM?

Accepted Answer

Yes—Hoshii supports all ERP integrations and works with your existing systems so teams can keep their current tools.

Question 4

How long does it take to get started?

Accepted Answer

Most teams go live in days using guided setup and prebuilt workflows.

Question 5

Does Hoshii learn over time?

Accepted Answer

Yes—Hoshii learns formats, SKUs, and preferences to process complex or unique orders faster and more accurately.

Question 6

Can Hoshii handle RFQs and quotes?

Accepted Answer

Hoshii captures specifications from messages, drafts quotes, validates data against ERP, and logs confirmations back to your systems.

ROI through streamlined processes

reduced error rate through seamless integrations

saved per employee per week through automation

increased customer happiness