Intelligence

Know how your operation performs.

Analytics turns the work Hoshii handles into a clear read on your operation: the message mix, who is underwater, what to flag, and how close you are to running 95% autonomously.

Observability

See your whole inbox, by type.

Every message Hoshii reads is tagged, so for the first time you can see what is actually coming in: the mix of orders, questions, complaints and RFQs, the volumes, and anything that needs a closer look.

1
What is coming in.

Orders, questions, complaints, RFQs: the real composition of your inbox, by tag.

2
How much, and when.

Volumes by type and over time, so seasonal load and growth are visible early.

3
What to flag.

Spikes and outliers Hoshii surfaces for a closer look, before they become a problem.

Message volume by tag
Ordersteady week on week148
Questionroutine inbound63
Complaintup vs last week21
Priorityneeds eyes today9
Workload

See who is underwater.

Because every task has an owner and a status, Analytics shows how the work is distributed across the team: who is at capacity, who has room, and where to invest before things start to slip.

1
Who is at capacity.

Open tasks per person, so an overloaded desk is obvious, not a surprise at review time.

2
Where to invest.

See which queues and tags drive the load, and where another pair of hands actually pays off.

Team workload
Lena Brandtorder desk12 open
Marco Reutercustomer service8 open
Sofia KleinAR & billing5 open
Autonomy

Your path to 95% autonomous.

Autonomy is not a switch. Every type of work sits somewhere on a spectrum from fully manual to fully autonomous, and it moves as Hoshii learns. Our target for every company is 95% handled autonomously, with your team holding the judgment calls.

1
It is a spectrum.

Every task type sits somewhere between manual and fully autonomous, and Analytics shows you exactly where.

2
95% is the goal.

When Hoshii handles 95% on its own, your team is free for the 5% that genuinely needs judgment.

88%handled autonomously today
Target · 95%
ManualAssistedAutonomous
Order processing
94%
Delivery & status questions
89%
RFQs & quotes
76%
Complaints
61%
And it only goes up.Every confirmation and correction teaches Hoshii, so your autonomous rate climbs over time, on its own.
See Continuous Learning
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