Field notes from the order desk

Writing on B2B operations — order processing, AI automation, and the work that keeps the supply chain moving.

AI & AutomationJune 18, 2026

What Happens When an AI Agent Reads Your Customer Orders

Your team already knows the inbox is the problem. Here is what actually happens when an AI agent takes over the order flow, step by step, from email to ERP.

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How B2B Wholesale Actually Works in 2026 (It Still Starts in an Inbox)

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Industry

How B2B Wholesale Actually Works in 2026 (It Still Starts in an Inbox)

Digital transformation has reshaped how businesses talk about operations. It hasn’t changed where most B2B orders actually arrive.

June 15, 2026

Partnership Announcement: CSB-System x Hoshii

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Product

Partnership Announcement: CSB-System x Hoshii

How Hoshii and CSB-System Bring Email Order Processing Directly into the ERP.

June 12, 2026

How Order Errors Drive Customer Churn in Wholesale Distribution

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Industry

How Order Errors Drive Customer Churn in Wholesale Distribution

Why 75% of B2B buyers consider switching suppliers after repeated order mistakes and how to stop the pattern.

June 10, 2026

The Hidden Cost of Manual Order Processing in B2B

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Operations

The Hidden Cost of Manual Order Processing in B2B

Most operations teams know manual order processing takes time. Few have actually counted what it costs. Here's what a typical day looks like, and what it adds up to.

June 4, 2026

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