Automation is not just typing into the ERP.
The hard part is the translation: the hundreds of unwritten rules your company learned over years. Who handles what. What each customer really means. None of it was ever written down; it lives in people's heads. Hoshii captures that knowledge and applies it on the platform, so it stays in the company, not the person.
Questions about pricing always go to Mark.
When A. & B. Rinderknecht says "Schrauben kurz", they mean Hex bolt M8×18.
When Alptal Getränke says "urgent", they mean Friday.
Complaints from Nordmann Grosshandel escalate to the AR team.
The rules of your business, finally captured.
A Playbook is a rule Hoshii follows, learned from how your team already works, or set by you. Either way, it sticks.
Learning as you work
Hoshii spots the patterns in what your team does and proposes the rule back to you. One click to confirm, and it is part of how your AI Coworker operates.
Or explained by your team
Set a rule explicitly: by customer, by tag or by trigger. Your team decides the exception once, and Hoshii applies it from then on.
The more it learns, the more it handles.
Every Playbook is one more thing your AI Coworker can do on its own. The autonomy rate is the measure of that: how much of the work gets handled with no manual edit, climbing the longer you use Hoshii.
Team handles every step. Your AI Coworker watches.
The Coworker prepares and tags. Team reviews and approves.
Playbooks handle the routine. Team handles exceptions.
Mature Playbooks run end-to-end. Team focuses on customers and edge cases.