High-volume, multilingual order processing on Microsoft Dynamics

At Stutzer Service AG, order processing is a highly operational, fast-moving core activity. With more than 100 orders per day, handled by a team of over 15 people, the organisation processes a large and diverse volume of incoming orders every day.

Unlike highly standardised order environments, much of this work does not start in the ERP system itself. Orders arrive in many different formats: unstructured documents, handwritten notes, scanned PDFs, emails, and mixed attachments. Content varies significantly in layout and completeness and is submitted in multiple languages, including German, French, and Thai, both typed and handwritten.

Before any ERP process can begin, these orders must be interpreted, understood, and manually prepared — a step that is time-consuming and heavily dependent on individual experience.

To manage this complexity at scale, Stutzer Service AG uses hoshii operationally in its daily order processing.

hoshii’s Interaction Relationship Management (IRM) platform uses AI to process incoming customer communication and translate it into structured, ERP-relevant information. At Stutzer, hoshii is currently connected to their Microsoft Dynamics Navision environment via SFTP, where it prepares and transfers structured order data directly into the ERP.

Incoming documents are automatically read and understood by hoshii, including unstructured layouts, handwritten content, and multilingual input. Relevant information such as articles, quantities, delivery details, and customer references is extracted and prepared in a consistent format for ERP processing.

The team continues to work in its familiar tools and communication channels. Orders arrive as they always have. In the background, hoshii reduces manual interpretation effort and translates complexity into structured data that can be reliably processed in the ERP.

As a result, Stutzer Service AG is able to handle very high order volumes more effectively. Processing becomes faster and more consistent, dependency on individual knowledge is reduced, and operational know-how is captured centrally rather than residing only with experienced employees. This also makes onboarding new team members significantly easier.

Until the end of 2025, parts of the organisation operated under the name George Weiss Lebensmittel AG. On 1 January 2026, George Weiss Lebensmittel AG merged with Stutzer Service AG. hoshii supported this transition by integrating the newly added team in Villars alongside the existing team in Fahrenweid, ensuring consistent order processing across locations during the merger.

Looking ahead, Stutzer Service AG is preparing the next step in its ERP setup. In April, the connection will move from Microsoft Dynamics Navision to Microsoft Dynamics 365 Business Central, replacing the SFTP integration with a REST API-based connection. This will enable deeper integration, faster data exchange, and access to additional functionality as the organisation continues to scale.

The project with Stutzer Service AG demonstrates how AI-driven communication processing can support not only efficiency in high-volume operations, but also knowledge retention, team scalability, and organisational change.

hoshii and Stutzer Service AG share a clear conviction: sustainable efficiency gains are created where complex communication is reliably translated into structured ERP processes — even at scale, across languages, and during periods of transformation.