Lets you spot potential and risks early
Hoshii Analytics
Hoshii shows time spent by purpose, customer and channel, plus response and handling times and whether SLAs are met.
Where your time goes.
Spot risks before they get expensive.
- Where you invest a lot of time right now
- Whether complaints or questions are structurally on the rise
- Whether orders per customer are falling
Your ERP shows the orders. Hoshii shows what happens before them.
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What is changing, early
A regular customer ordering less than usual. Complaints trending up. Response times drifting. Hoshii tells you while there is still time to do something about it.
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What is actually coming in
Every message categorised by purpose, so the mix of orders, questions, complaints and quotes is visible by type and over time, rather than estimated.
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Where the work is piling up
Open items per desk, so an overloaded team is obvious now instead of a surprise at the next review. Reporting stays at team and process level.
How well your agents work. And what to fix next.
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Corrections per agent
How often your team corrects each agent, and how close each kind of task is to running on its own.
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Customers who cause rework
See which customers cause the most rework.
The platform for company‑wide AI adoption starts in the inbox.
Hoshii is the AI‑native inbox for B2B operations. Reply faster, reduce manual work.
We’ll show you exactly what Hoshii does with your operations, live, in 30 minutes.
Book a demo