Teams
Hoshii for the order desk
Hundreds of emails land in the shared inbox and your own, and half the week goes on work that never quite feels productive. Hoshii sorts, captures and prepares, your team approves.
Three problems every order desk knows. Hoshii takes them off your hands.
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Orders in every format
Orders arrive as PDF, Excel, photo, fax or voicemail, often outside office hours. Every line is typed in by hand and looked up in the ERP.
Hoshii reads every order, matches it to your items and has it ready for approval.
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One inbox for everyone
In the shared inbox nobody is sure who takes what. Emails get handled twice or not at all, and questions travel back and forth as forwards.
Hoshii puts every email with the person responsible. You settle questions internally, right on the email.
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Knowledge in a few heads
Which customer means “the short bolts” and who orders in which unit is often known only to the experienced. New joiners take a long time to learn it.
Hoshii saves every correction to the customer account, so the whole team knows it.
What Hoshii takes off the order desk. Your team approves.
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Sorted before you start
Every email is labelled on arrival and lands with the person responsible. What is urgent is at the top.
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Replies from your systems
For every request Hoshii fetches the order, the shipment and earlier complaints, and drafts the reply. You check and send.
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Knowledge that stays with the team
What one person knows about a customer becomes knowledge for everyone. Corrections are saved to the customer account and applied next time.
Processes orders straight into the ERP
Hoshii reads orders from day one with no template training and matches them to the right products in your ERP. You only approve.
Explore order processing →Order 45036 Müller Lebensmittel
- Audio“the short bolts” 1,240 4471 Hex bolt M8×18
- Photowashers A8 1,240 7720 Washer DIN 125 A8
- PDFNut M8 600 3310 Hex nut M8
NewSavePrint Draft Posted
Order 45036 · Müller Lebensmittel
- LineItemDescriptionQtyUnit
- 1 4471 Hex bolt M8×18 1,240 pcs
- 2 7720 Washer DIN 125 A8 1,240 pcs
- 3 3310 Hex nut M8 600 pcs
Create in ERP Order 45036 created in the ERP
PDF, photo, handwriting, voicemail. Hoshii reads all of it.
One click, and the order is in the ERP.
- Audio, email text, PDF, JPEG and Excel
- If a customer orders ambiguously, Hoshii remembers your correction
- Learns customer‑specific order patterns: item names, units and more
The Skills for this team. Pick what you hand over.
Skills are recurring, rule‑based capabilities you give your Agents. These are the ones this team works with.
- Sales Order Processing Reads orders from email, PDF, Excel, fax and voicemail and prepares the order for your ERP. Live
- Sales Order Confirmation Drafts the order confirmation to the customer. Live
- Fulfilment Write-back Posts approved orders and changes to your ERP, over REST API or SFTP. Live
- Intake Email Triage Reads every email, labels it and puts it with the person responsible. Live
- All teams Context lookup Fetches what belongs with each email: the order, the shipment, earlier complaints. Live
- Sales Draft replies Writes the reply from the context in your systems. You check and send. Live
- All teams Reminders Brings back open requests and deadlines before they slip. Live
- Fulfilment Dispatch updates Tells customers where their orders are. In development
- Need one you do not see? We build new Skills with you, for the work your operation runs on.
“The 2 to 3 hours a day we used to process orders have been cut in half. New joiners also have impact significantly faster.”
Thomas Locher Head of Sales, Max Schwarz AG The platform for company‑wide AI adoption starts in the inbox.
Hoshii is the inbox that works for you. Try it now.
We’ll show you exactly what Hoshii does with your operations, live, in 30 minutes.
Book a demo