Teams
Hoshii for customer service
The same questions come in all day, the history sits in five different tools, and the hard cases wait. Hoshii fetches the context for every request and drafts the reply, so your team has time for the hard cases.
Three problems every service team knows. Hoshii takes them off your hands.
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The same questions, again and again
Customers ask about delivery dates, dispatch status and credit notes. Every answer means a look into a different system.
Hoshii fetches the order, the shipment and the history for every email and drafts the reply.
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The history in five tools
The ERP, the CRM, the inbox and the file store each show only part of it. Seeing the whole case means searching in several places.
Hoshii shows everything on a customer in one place, with a source for every detail.
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Questions by forward
A complaint often needs the warehouse or field sales. Forwarded emails get lost or reach the customer by accident.
With @Name you settle it right on the email, without the customer seeing it.
The reply is prepared. Before you open the email.
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The history with every email
For every email Hoshii fetches what belongs with it: the order, the shipment, earlier complaints. From the ERP, the inbox and the CRM.
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Your inbox in numbers
Hoshii sorts every message by purpose: orders, questions and complaints. You see in numbers what comes in, rather than estimating it.
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Corrected once, known by the team
Corrected matches and customer‑specific rules are reused on future orders. Checking takes less time, and mistakes do not repeat.
Internal coordination on the email thread, no forwarding
Forwarding is inefficient and can send internal communication to your customer by accident. In Hoshii your whole team talks on the email itself, in internal threads.
- From
- MLMüller LebensmittelOrder
- To
- orders@Mon 10:24
- Subject
- Order 45036
Good morning, our order for week 22 is attached.
PDFOrder_45036.pdf
- 11,240Hex bolt M8×18
- 21,240Washer DIN 125 A8
- 3600Hex nut M8
Internal thread Only your team
- MR @C. Berger enough stock of 4471?
- CB Yes, 1,240 pcs from stock.
- MR Great, I will confirm it.
Taken over by M. Ricci
No forwarding.
The customer never sees this.
- With @Name you discuss an email with colleagues, without the customer seeing it
- Owner, status and deadline sit on every email
The Skills for this team. Pick what you hand over.
Skills are recurring, rule‑based capabilities you give your Agents. These are the ones this team works with.
- Intake Email Triage Reads every email, labels it and puts it with the person responsible. Live
- All teams Context lookup Fetches what belongs with each email: the order, the shipment, earlier complaints. Live
- Sales Draft replies Writes the reply from the context in your systems. You check and send. Live
- All teams Reminders Brings back open requests and deadlines before they slip. Live
- Fulfilment Dispatch updates Tells customers where their orders are. In development
- All teams Proactive suggestions Flags when a regular customer orders less, complaints rise or replies take longer. Live
- Need one you do not see? We build new Skills with you, for the work your operation runs on.
The platform for company‑wide AI adoption starts in the inbox.
Hoshii is the inbox that works for you. Try it now.
We’ll show you exactly what Hoshii does with your operations, live, in 30 minutes.
Book a demo