Teams

Hoshii for team leads and operations

You run the desk on what people tell you, and the first sign of a problem is usually the customer chasing it. Hoshii shows you overload and early warning signs while there is still time to act.

A meeting, someone at the front explaining a chart

Three things leads often see too late. Hoshii makes them visible.

Workload by feel

How much is open and where it piles up, you learn from conversations. The numbers come only with the monthly report.

Hoshii shows the open items per desk, every day.
Knowledge that leaves with people

When an experienced colleague retires or moves on, her customer knowledge goes too. Onboarding starts from scratch.

Hoshii saves corrections and customer rules to the customer account. The knowledge stays with the team.
Problems the customer reports first

When complaints rise or replies take longer, the customer usually notices first.

Hoshii flags changes like these early.

Lead on numbers. Not on hearsay.

Overload at a glance

Hoshii shows the open items per desk. You see an overloaded team now, not at the next review. Reporting stays at team and process level.
Customers who cause rework

See which customers cause the most rework.
Early warning signs

Hoshii flags when a regular customer orders less, complaints rise or replies take longer. So you can act while there is still time.

Learns from your team

Every reply and every correction makes Hoshii better at your business. What one person knows about a customer becomes knowledge for everyone: shown once, known by the whole team from then on.

“the short bolts” Müller Lebensmittel

Article Hex bolt M8×20 Hoshii’s guess Hex bolt M8×18 LSCorrected once by L. Sommer

Saved for the whole team LSCBMR

The next orders

CB Order 45112 three weeks later M8×18
MR Order 45190 six weeks later M8×18

One colleague corrects it once.

From now on the whole team knows. Not just one head.

Next time it is right. For everyone.

Corrections are saved on the customer account and applied next time
Customer knowledge no longer lives in one colleague’s head. The whole team can use it through Hoshii
Your team extends the knowledge base itself. It stays within your company

The Skills for this team. Pick what you hand over.

Skills are recurring, rule‑based capabilities you give your Agents. These are the ones this team works with.

All teams Proactive suggestions Flags when a regular customer orders less, complaints rise or replies take longer. Live
All teams Reminders Brings back open requests and deadlines before they slip. Live
Intake Email Triage Reads every email, labels it and puts it with the person responsible. Live
All teams Context lookup Fetches what belongs with each email: the order, the shipment, earlier complaints. Live
Need one you do not see? We build new Skills with you, for the work your operation runs on.